Shipping policy

Thank you for shopping with Ziggi. We currently deliver throughout South Africa using Aramex Store-to-Door and other suitable courier services where necessary.

Delivery Time

Our estimated delivery time is 8–11 business days from the date your order is successfully processed.

Business days are Monday to Friday and exclude weekends and South African public holidays.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside of our reasonable control, including courier delays, severe weather, public holidays, strikes, load-related disruptions, unusually high shipping volumes or other logistical interruptions.

Where a delay occurs, we will make reasonable efforts to assist with tracking and resolving the delivery.

Nothing in this policy limits any rights you may have under applicable South African consumer law.

Order Processing

Orders are processed after successful payment confirmation.

Once your order has been prepared and handed over for delivery, you will receive tracking information where available.

Please ensure that your email address, mobile number and delivery address are entered correctly at checkout.

Courier Service

Ziggi primarily uses Aramex Store-to-Door for deliveries within South Africa.

Depending on the delivery location, availability or operational requirements, we may use another suitable courier service.

Courier delivery schedules and routes are managed by the courier and may vary depending on your location.

Tracking Your Order

Once tracking information becomes available, it will be sent to the contact details provided with your order.

Please allow some time for the courier's tracking system to update after your parcel has been dispatched.

If your tracking information has not updated for an extended period, please contact us and we will assist where reasonably possible.

Delivery Delays

While we aim to have all orders delivered within the estimated 8–11 business day timeframe, occasional delays may occur due to circumstances outside our reasonable control.

Ziggi will not be responsible for losses arising solely from reasonable courier or logistical delays outside our control, to the extent permitted by South African law.

However, this does not remove or restrict any statutory rights you may have if your order is not delivered within the agreed or legally required period.

If your order is significantly delayed, please contact us so that we can investigate the shipment with the courier.

Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery details at checkout.

Ziggi will not be responsible for delays or failed deliveries caused by:

  • An incorrect or incomplete delivery address
  • An incorrect phone number or email address
  • Failure to provide requested delivery information
  • The recipient being unavailable to accept delivery
  • Failure to respond to reasonable courier delivery attempts

If a parcel is returned to us because incorrect information was provided or delivery could not be completed for reasons attributable to the customer, additional delivery charges may apply before the order is resent.

Any additional charges will be limited to reasonable costs actually incurred, where permitted by law.

Failed Delivery Attempts

The courier may contact you using the details supplied at checkout to arrange or complete delivery.

It is the customer's responsibility to ensure that someone is reasonably available to accept the parcel at the delivery address.

Where repeated delivery attempts fail due to circumstances attributable to the customer, the parcel may be returned.

Reasonable redelivery charges may apply.

Damaged Parcels

If your parcel arrives visibly damaged, please photograph the packaging and product as soon as reasonably possible and contact us at:

support@ziggi.co.za

Please include your order number and photographs of the damaged parcel and product.

We will assess the matter and assist you in accordance with our Return & Refund Policy and applicable South African consumer law.

Lost Parcels

If tracking indicates that your parcel may have been lost in transit, please contact us.

We will investigate the shipment with the courier.

Where an order is confirmed as lost before delivery, we will provide the appropriate remedy in accordance with applicable South African consumer law.

Delivery Address Changes

If you need to change your delivery address, please contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed once the order has been processed or handed to the courier.

If an address change results in additional courier charges, these may be payable by the customer where reasonable and permitted by law.

Delivery Area

We currently deliver within South Africa.

Certain remote or outlying areas may experience longer delivery times depending on courier availability and accessibility.

Where we are unable to deliver to a particular location, we will contact you to arrange an appropriate solution.

Delays Outside Our Control

Ziggi will not be liable, to the extent permitted by law, for delays caused by events beyond our reasonable control, including but not limited to:

  • Courier network disruptions
  • Severe weather
  • Natural disasters
  • Strikes or industrial action
  • Road closures
  • Government restrictions
  • Public holidays
  • Major transport or infrastructure disruptions

Where such an event affects your order, we will make reasonable efforts to keep you informed and assist with delivery.

Contact Us

For shipping or delivery enquiries, please contact:

Ziggi
Email: support@ziggi.co.za
Website: ziggi.co.za
South Africa